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Frustrated by your Hewlett Packard Printer… Reset Power… Jam?

It’s difficult to run your business
when your printer locks
with lights flashing and
and a “Reset Power” message.

I know how frustrating it is to try to get things done in a timely manner and the HP printer locks up. I remember searching all over the internet and finding countless others with the same problem. In the past I seem to remember actually throwing a Hewlett Packard printer away and buying a new one because of this glitch. but NOT THIS TIME.

Here is what I found. I hope it helps you.

  1. It usually happens immediately following a paper jam. All the printer lights start flashing and the error says “Reset Power.” When that happens the printer will not accept new print jobs and will not print existing ones.

  2. I am guessing that the paper jam causes some sort of misalignment in the printer cartridges or the carriage mechanism. It doesn’t matter. Here is what I do whenever it happens:

  3. Disconnect the power cord. (If you don’t the printer will keep turning itself back on while you are trying to fit it.)

  4. With the printer’s power off – reach in (just above where the paper enters the printer) and manually move the slider that holds the ink cartridges to the far right where you can access them.

  5. Then- either remove the ink cartridges and put them right back or just slightly disengage them and push them back until they click.

  6. Plug the power cord back in and you may be pleasantly pleased with you just did.

I hope this makes life easier for you today. I wish you success in your business.

Tom LeBlanc

UPDATE: Since the “Reset Power” message visited me again, a couple of times, I experimented and found a much quicker way to resolve it.

I found that we DO NOT have to unplug the printer. Simply turn it off and reach in and  press on the sliding ink carriage and move it right and left a couple of times. After doing that everything was fine in my case. I have used this method 2-3 times now.

There must be a reason why older printers seem to do this more often. Perhaps you know of a way to clean paper advancing rollers or clean the unit in some other way. Maybe cleaning will reduce the occurrence of this issue.

If you have any other ideas please make a comment below so others can benefit from it.

Don’t you agree that when our equipment functions properly we can focus on more productive aspects of our businesses.



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